Return & Refund Policy
30-day returns
You may request a return within 30 days of receiving your item. For a change-of-mind return, the calendar must be unused, unwritten, unsoiled, in its original condition and original packaging.
How to request a return
Email [email protected] with your order number and reason for return. Please obtain return authorization and instructions before sending your parcel. Our return address is: jurnycraft, 4 Rue Johann Strauss, 37200 Tours, France.
Damaged, defective or incorrect items
Contact us with a description of the issue. Photographs may help us assess it. Ordinary change-of-mind condition requirements do not prevent claims for damaged, defective or incorrectly supplied items. We cover return shipping when the issue results from our error, damage or a defect.
Return shipping and fees
Customers pay return shipping for change-of-mind returns. There is no restocking fee.
Refunds
Following assessment and approval of your return, the refund will be issued automatically to the original payment account within 10 calendar days. Contact us if you need help checking a refund. These terms do not limit any applicable mandatory consumer rights.